Returnista is an Amsterdam-based returns management platform: a self-service return portal, exchanges and store credit, return rules, and warranty and claims handling in one place. Shops keep that portal when they join the SKUU network, so a return of a network order looks exactly like any other return to the customer.
SKUU adds the part Returnista cannot see on its own: which partner shop actually shipped the item. The parcel and return data route back to that partner, an exchange can be fulfilled from stock anywhere in the network, and the refund is settled between the shops in the next settlement cycle. Available on request.
